When you wake up in the middle of the night to sound of water running, or walk into the bathroom at midnight only to find the floor flooded, who do you call? You need help and you need it now. But you don’t want to make the problem worse by hiring the wrong person. This blog helps you determine who you should call in an emergency situation.
At Public Service Plumbers, we have set the standard of excellence for reliability and customer service for more than 50 years. We make our services available throughout the Dallas-Fort Worth area. Call us at 214-363-4477 to schedule a service visit, or to learn about the most effective ways to heat and cool your home.
Dealing with a Plumbing Emergency
When your pipes have burst or your toilet is broken, you need someone who can act swiftly. This is probably not the time to bring in a one man operation. Instead, you want a plumbing operation with a sizeable service fleet, so that you know someone will be out to your home shortly.
Most plumbing emergencies, if not remedied quickly, can cause substantial damage to your home and belongings. You want a plumbing company that will take your call 24 hours a day, seven days a week. This doesn’t mean that the plumbing company has its doors open at all times, but you want a plumber who has an answering service, where you will have the opportunity to talk with a live person and explain the nature of your problem. You also want to know that the answering service will immediately call someone to respond to your emergency.
Even though you are dealing with an emergency, you still want to know that the plumber you hire has then necessary knowledge, skill and experience to fix your problem. It’s okay to ask if the plumber is licensed, insured and certified. You will probably be in better hands with someone who asks a lot of questions before coming out, rather than someone who just shows up, as this will likely be an indicator of their level of expertise.
Even though you have an emergency, you still want to be treated fairly. Get clarification before the plumber comes out as to how much you will be charged for the visit.
Call Us Now
For service, or if you just have questions about a heating or cooling system, call us at 214-363-4477. We are available to take your call 24 hours a day, seven days a week—whenever you need our help. Because we have a large service fleet, we can often address warranty and service issues the same day. We also offer a one year warranty on all parts and labor.